We guarantee the quality of our products. If you are not completely satisfied with your purchase, you can return it within a maximum period of 30 days from receipt of the order.

Write us at websales@ethicalperuvianknitwear.com include the order number in the request email. The company will evaluate the case and give an immediate response. Please note that customers are responsible for the shipping costs of returning the item.

Refunds will be for the price of the product and will be processed once the items purchased in our online store are received, in perfect condition and without signs of use. Changes will be handled as a return and re-order.

Please return the item in perfect condition, without signs of wear and then make a new purchase on our website as a new transaction. Write to us at websales@ethicalperuvianknitwear.com and any questions about the sale will be resolved.