Orders are processed and shipped within 1-2 business days. No shipments are made on Sundays, international or national holidays in the case of Peru. All orders are shipped from Arequipa and the delivery time depends on where the order is shipped. If you have selected international shipping at checkout, the total of your order will be calculated on the order.

The shipping time period depends on the country we ship to. Tracking is available for packages shipped outside of Peru. Shipments are made through FedEx.

Events beyond EPK’s control, which are not reasonably foreseeable, will be considered force majeure, which means that EPK is released from obligations to comply with contractual agreements. Examples of such events are government actions or omissions, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes, or non-delivery by suppliers. Force majeure also includes government decisions that negatively affect the market and products, for example, restrictions, warnings, bans, etc.